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New merchandise may be exchanged or returned for refund with
your original packing slip subject to the conditions listed
below. Micro Center reserves the right to decline any return
or exchange where the product is not in "like-new" condition.
"Like-new" means the complete product in the original carton
with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise
Authorization) Number, which is valid for 10 days. To obtain
an RMA Number, contact Customer Service. Shipping
charges incurred in connection with the exchange or return
of new merchandise are non-refundable.
Notebook/laptop computers, digital cameras/camcorders, projectors
and commercial products may be returned or exchanged within
7 days of purchase, provided the merchandise is in "like-new"
condition - the complete product in the original carton with
all equipment, packaging, warranties, manuals and accessories.
A 15% Open Box Fee will be charged on all returns and exchanges
unless the product is defective and is exchanged for the identical
product.
Desktop computers, monitors and printers may be returned
or exchanged within 30 days of purchase, provided the merchandise
is in "like-new" condition - the complete product
in the original carton with all equipment, packaging, warranties,
manuals and accessories. A 15% Open Box Fee will be charged
on all returns and exchanges unless the product is defective
and is exchanged for the identical product.
Opened software and DVDs may be exchanged only for the
identical product. Any exchange of opened software and DVDs
must occur within 30 days of purchase.
All other products not listed above may be returned or exchanged
within 30 days of purchase, provided the merchandise is in
"like-new" condition - the complete product in the
original carton with all equipment, packaging, warranties,
manuals and accessories.
Non-returnable and non-refundable
items
Special buy or clearance items are not returnable unless otherwise
indicated on the label attached to the product. Service parts, motherboards and processors may only be exchanged, and only if defective, within 30 days of purchase if in "like-new" condition. Labor, installation services and any shipping
charges are non-refundable.
Refunds will take up to 14 business days to process from the
date that Micro Center receives the merchandise, and will
be credited to the credit card or debit card account used
for the original purchase.
PLEASE SAVE YOUR PACKING SLIP
Please note that we are not responsible for expenses,
fees or other costs incurred by our Customers as a result
of defective or incompatible products.
For further information on how to return merchandise online,
click on the following link: How
to Return an item to Micro Center Online. Merchandise
is deemed returned online on the date that an RMA is obtained
provided that Micro Center receives the merchandise within
10 days of the issuance of the RMA. Merchandise received after
the expiration of 10 days from the date of issuance of the
RMA is deemed to be returned online on the date that Micro
Center receives the merchandise, and Micro Center may exercise
the rights and remedies set forth in the Terms of Sale including,
but not limited to, the right to refuse to accept delivery
of the merchandise and to charge the customer the retail price
of the merchandise plus a handling charge. You may also return
or exchange new merchandise at your local Micro Center store
in accordance with the return policy of that store. |
